No hype, no listicles. Short pieces that tell what we see in the field: what works, what fails, and how we go about it.
How we set up automatic scoring of call transcripts at Heex Technologies, what the sales team did with it, and why it became a coaching tool, not just reporting.
Tech & AITech choices, guardrails, smart hand-offs, GDPR compliance. What we learned shipping a WhatsApp AI assistant for Toshify, qualifying drivers wanting to join Cabify (Buenos Aires).
